FAQs

Home / Faqs

Frequently Asked Questions

RUSHK pleases you taste buds with the richest and creamiest bean to bar chocolates from Bengal. There is no way you can stop your chocolate craving; it is bound to captivate you and the best thing to do is surrender. Our organic chocolate treats are easy to order. In case you have any questions, reach out to us, we are here to answer them.

Answer :

Although all chocolate undergoes a process that starts with cocoa beans, the term “bean to bar” specifically characterizes individuals or businesses engaged in the practice of sourcing raw cocoa beans and meticulously crafting them into the final, ready-to-consume chocolate products. In essence, it emphasizes a hands-on, artisanal approach to chocolate production, highlighting the direct connection between the beans’ origin and the finished chocolate bars, creating a distinct and often higher-quality chocolate experience for consumers.

Answer :

When we mention “EXAMPLE 70% IDUKKI,” we are actually talking about the cocoa content percentage in a specific product or sample. More precisely, this percentage indicates the proportion of cocoa used in the formulation of the product. So, when we say “70% IDUKKI,” it means that 70% of the ingredients in the product come from the Idukki region, which is known for its cocoa production. This information provides consumers with an insight into the product’s cocoa content and its source, highlighting the quality and origin of the cocoa used.

Answer :

When a chocolate bar is labeled as being made from cocoa from a “single estate” or a “single co-op” in a particular region, it means that all the cocoa beans used to make that chocolate come from one specific farm (estate) or a cooperative (co-op) of farms in a particular geographic area. This labeling emphasizes the origin and traceability of the cocoa, highlighting the unique flavor characteristics that can be influenced by the specific location where the cocoa was grown. It’s a way for chocolate makers to provide transparency about the sourcing of their ingredients and offer consumers a more distinct and potentially higher-quality chocolate experience.

Answer :

In our chocolate-making process, we place a strong emphasis on maintaining allergen isolation and implementing meticulous measures to mitigate any potential allergen contamination at every stage. As a small batch producer, we have the advantage of being able to dedicate specific machinery for particular product lines. This allows us to carry out comprehensive cleaning procedures between each use, ensuring that equipment is free from any residues or allergenic traces.

Despite our diligent efforts and the advantages of our small batch production approach, it’s important to acknowledge that there remains a possibility, albeit minimized, for cross contamination of allergens to occur during the chocolate production processes.

Answer :

In all of our products, we exclusively incorporate the utmost quality ingredients, which include vegan raw cane sugar and honey. These ingredients are meticulously selected to ensure that they meet the highest standards of quality and adhere to our commitment to vegan-friendly options.

Answer :

The “Tasting Notes” provide descriptions of the flavors that you might experience when you taste each chocolate. These notes are akin to the tasting descriptions used in the world of wine, and they originate from the inherent flavors present in the cocoa bean itself. There are no extra or artificial flavors incorporated into the chocolate. These tasting notes are categorized into three aspects: Aroma, Flavor, and Finish. We encourage you to sample the chocolate and explore your palate to identify and savor these distinct flavor profiles.

Answer :

The pricing of our chocolate bars is influenced by numerous factors, with one of the primary drivers being the substantial expenses associated with sourcing high-quality raw ingredients and the labor-intensive production process, especially when operating on a small scale. To ensure the sustainability of our operations, it becomes imperative to set a higher price point for our chocolate bars.

This increased pricing strategy is essential for a couple of reasons. Firstly, it allows us to fairly compensate farmers who supply us with the finest ingredients, enabling them to earn a reasonable and dignified livelihood. Secondly, it ensures that the skilled artisans and craftsmen responsible for meticulously crafting our chocolate are adequately remunerated for their expertise and dedication. Consequently, the final retail price of our chocolate bars accurately mirrors the true cost of production, taking into account both the quality of the ingredients and the livelihoods of those involved in crafting these delectable treats.

Answer :

A chocolate maker is an individual or entity engaged in the comprehensive process of acquiring raw cocoa beans and subsequently executing all the necessary stages to craft finalized chocolate products from scratch. This involves activities such as roasting, grinding, tempering, and molding. In contrast, a Chocolatier is a professional who procures pre-existing, already manufactured chocolate, which has typically undergone the initial chocolate-making processes elsewhere. The Chocolatier then proceeds to re-melt this chocolate and creatively transforms it into an array of confections, flavored bars, and other delectable treats through various innovative techniques and flavor combinations. Essentially, the key distinction lies in the starting point of their chocolate-making journey, with the chocolate maker commencing from cocoa beans and the Chocolatier starting from pre-made chocolate.

Answer :

It is recommended that you store our chocolates in a cool environment with a temperature range of 14 to 18 degrees Celsius. To maintain their quality, please keep them in their original packaging, ideally placed at the lower section of your refrigerator. Our chocolates are particularly sensitive to odors, so this precaution is essential to preserve their delightful flavor. For optimal enjoyment, we advise consuming them within nine months from their manufacturing date.

Answer :

Every item is distinctly marked with a use-by date for clear and unambiguous identification.

Answer :

It is strongly advised not to consume products once they have surpassed their indicated best before or use-by dates.

Answer :

We take great pride in the fact that all of our products originate from our very own Chocolate factory located in Howrah. Starting with the finest cocoa beans as our foundation, we embark on a meticulous journey, overseeing every intricate phase of the chocolate-making process. With unwavering dedication and expertise, we skillfully navigate each stage of production, transforming these raw cocoa beans into the exquisite chocolate that serves as the heart and soul of our diverse range of delectable products.

Answer :

Within the detailed descriptions of each product category on our website, you will discover comprehensive information about the ingredients utilized in our products as well as the specific allergens they are suitable for. It’s important to note that our products are crafted in our chocolate factory, which also processes nuts, milk, and gluten. Consequently, there is a possibility that our products may contain minute traces of these ingredients.

Answer :

Certainly, all our products are vegetarian-friendly. You can access comprehensive information about the ingredients used in our products, as well as allergens they may contain, within the detailed descriptions provided for each product category on our website. This allows you to make informed choices based on your dietary preferences and any potential allergies you may have.

Answer :

Our products strictly exclude artificial colors and non-edible components. Instead, we exclusively employ vegetable-based coloring agents. Furthermore, we hold the belief that crystallized and freeze-dried herbs and flower petals, including varieties such as rose, violet, and lavender, constitute delectable gourmet ingredients that are entirely edible.

Answer :

Our chocolate is crafted without the inclusion of any artificial additives, preservatives, or emulsifiers. Instead, we opt for the use of high-quality organic cacao and an array of all-natural components. These components include organic raw cane sugar, natural freeze-dried fruits, as well as plant-based sunflower lecithin, which serves as a natural emulsifier. Furthermore, we take pride in sourcing our nuts and herbs locally, ensuring the freshest and most flavorful ingredients in our chocolates.

Answer :

The proportion of cocoa beans to sugar in chocolate is a fundamental factor, and it is expressed as a percentage, which represents the amount of cocoa solids present in a specific chocolate bar. The higher the percentage of cocoa solids, the darker and more intense the chocolate bar’s flavor will be. This means that a chocolate bar with a higher cocoa percentage contains a greater amount of cocoa solids relative to sugar, resulting in a richer and more intense chocolate experience.

You do not need an excuse to order a chocolate